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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Melissa C

September 5, 2025

5  out of  5
rating by Melissa C
"Helpful, communicative, good customer service!"
We responded:
"We're thrilled to hear about your positive experience! Thank you for recognizing the dedication we have for quality customer service."
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James Schutte

September 3, 2025

5  out of  5
rating by James Schutte
"Outstanding Customer Service! I recently had a rock hit my windshield which caused an immediate foot long crack. These things are normal on Arizona roads but I was planning an out of state road trip in the next few days. I called my local State Farm office “Chadwick Insurance Agency Inc” to see if there was any chance of having my windshield replaced prior to my trip and they immediately jumped into action. Within minutes they had me in contact with a local glass company (Novus Glass of Prescott) and I had an appointment for next day replacement along with calibration. Thank you Makayla Chadwick and Chloe Marsh you ROCK!"
We responded:
"We're thrilled to hear about your positive experience! It's great to know our team could assist so promptly with your windshield issue, ensuring your road trip went smoothly. Thank you for sharing your satisfaction with the swift and effective service provided!"
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Bree Fitzgerald

September 3, 2025

5  out of  5
rating by Bree Fitzgerald
"Makayla and her team are absolute rockstars!! I was under insured and paying MORE before switching to Statefarm. Their service has been outstanding."
We responded:
"Thank you for the glowing feedback! We're thrilled to hear you've had an outstanding experience and are now enjoying better coverage at a great value. Your satisfaction is our top priority!"
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Kathleen P

August 29, 2025

5  out of  5
rating by Kathleen P
"It refreshing to have a relationship with an honest and trustworth auto insurance agency and staff members. Everywhere my rates went up, with Christy and her team my rates have been going down."
We responded:
"Thank you for your wonderful review! We're delighted to hear about your positive experience with our honest staff and competitive rates. "
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James Suter

August 27, 2025

5  out of  5
rating by James Suter
"Very helpful"
We responded:
"Thank you for the 5-star review! We're delighted to know you found our service helpful. Ensuring top-quality in what we provide is our priority. Your feedback is greatly appreciated!"
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Kim Marsh

August 23, 2025

5  out of  5
rating by Kim Marsh
"Truly a great experience. Every interaction with Makayla and Chloe we have had been considerate, thoughtful, professional and kind. Insurance is such a personal thing and they make these difficult conversations easier to have. If you’re needing people who truly care then you are at the right place."
We responded:
"We're thrilled to hear about your positive experience and appreciate your kind words about our team's professionalism and care. Thank you for choosing us for your insurance needs!"
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Brian Ladehoff

August 22, 2025

5  out of  5
rating by Brian Ladehoff
"I appreciate the team at State Farm because they communicate with me what they need and they work with me when I don't get those replies back as soon as possible the communication is amazing I appreciate them reminding me as opposed to me having to remember and send information thanks y'all"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that our communication has been so helpful and effective. Your satisfaction is our top priority, and we appreciate your kind words!"
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Cindy Tucker

August 20, 2025

5  out of  5
rating by Cindy Tucker
"Always professional and proactive, a pleasure to work with! Kudos Chloe!"
We responded:
"Thank you for your great review! We're thrilled to hear about your positive experience and happy that Chloe made it memorable. We always strive for excellence in our service."
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Patrick Agnew

August 19, 2025

5  out of  5
rating by Patrick Agnew
"Awesome group of people that have taken care of me State Farm has forever 20 some years now thank you guys for everything"
We responded:
"Thank you for your glowing review! We're thrilled to hear about your positive experience and longstanding relationship with us. Your satisfaction is our top priority!"
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Kenny Meleleu

August 18, 2025

5  out of  5
rating by Kenny Meleleu
"Chloe the office Girl assisted me and was very knowledgeable. And pretty easy on the eyes as well"
We responded:
"We're thrilled to hear about your positive experience! Thank you for appreciating the knowledgeable assistance you received. Your feedback is greatly valued."
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Mary Peterson

August 15, 2025

5  out of  5
rating by Mary Peterson
"Makayla is a delight to work with. She is extremely knowledgeable and got us very good price for our homeowners and car policies."
We responded:
"Thank you for your kind words! We're thrilled to hear you had a great experience and found our services to be of high quality and value."
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Brittany Stayberg

August 13, 2025

5  out of  5
rating by Brittany Stayberg
"I have had a great experience working with the MaKaylas team at State Farm. From starting to shop for a new policy to just getting informed I have an additional saving the team has been professional, friendly, and helpful. Chloe has been great with communication and getting me the information I need."
We responded:
"We're thrilled to hear that you had such a positive experience and found our team professional and helpful. Thank you for sharing your feedback!"
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Shannon Kaye Germanos

August 11, 2025

5  out of  5
rating by Shannon Kaye Germanos
"We recently bought a new home in Prescott Valley. After doing some research, we decided to work with Makayla Chadwick's State Farm Office. From the first phone call, we've worked with Kyle Roeder. He is incredibly knowledgeable and helpful. We talked at length about the various coverages and amounts. Kyle walked us through all the various policies for our home, autos, umbrella, and personal articles. We're so happy we have partnered with this State Farm office. The customer service is absolutely top tier. If you haven't shopped your insurance policies in a while, give this office a call. We're currently saving a lot of money over the other options and getting unparalleled service as well."
We responded:
"Thank you for your kind words! We're thrilled to hear about your positive experience and savings with Kyle. Thank you for choosing us and I hope you enjoy your new house. Have a great weekend!"
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Pamela Evans

August 8, 2025

5  out of  5
rating by Pamela Evans
"Alma in this office is the BEST !!!"
We responded:
"Thank you for the five-star review! We're thrilled to hear that Alma provided such excellent service. "
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codi Clifton

August 1, 2025

5  out of  5
rating by codi Clifton
"Makala is awesome!! It was so easy to start our new policy with her. She answered all my questions and made sure it was done that day."
We responded:
"Codi, welcome to our office, and thank you so much for your kind words! I'm thrilled to hear that I was able to provide you with an awesome experience while starting your new policy. If you have any more questions, or need any assistance in the future, please don't hesitate to reach out."
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John Tobin

July 28, 2025

5  out of  5
rating by John Tobin
"I have been with Makala Chadwick State Farm for 6 years. During that time Makala and her staff have been extremely helpful. I had a brain injury during this time and The whole staff were knowledgeable, helpful, and patient."
We responded:
"Thank you for sharing your positive experience and for trusting us for over 6 years, especially during your challenging times. We’re glad to have been able to support you effectively."
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nancy skudlarick

July 27, 2025

5  out of  5
rating by nancy skudlarick
"Makayla is an awesome agent! Having been an insurance agent for 30 years- I can say without hesitation that she is knowledgeable, professional, prompt & accurate. I will gladly recommend her to anyone."
We responded:
"Thank you for your glowing review! It's great to hear such high praise from someone with your experience in the industry."
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BELINDA PENDERGAST

July 9, 2025

5  out of  5
rating by BELINDA PENDERGAST
"Every time I call into State Farm I get either Chloe or Alma. Both of these ladies are amazing at their job and are VERY helpful."
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Chloe and Alma have been so helpful and proficient in assisting you. Your feedback is greatly appreciated!"
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BadLuckFPV

July 6, 2025

1  out of  5
rating by BadLuckFPV
"Could not figure out how to update my address as I've called multiple times regarding address update. Issued a policy on rental as a primary after requesting a landlord policy which could have cost me significant amount of many if I had an issue. Overall bad experience make sure you double check your policy as mistakes seem frequent."
We responded:
"I am sorry to hear about this experience, although I am not sure if this is the correct office in question. We always have staff available to take your call during our business hours. We have not had any customer call to change addresses or a rental being written as a home, so I am not sure if this review was meant for our office. If you have any questions, please call our office as we would love to help you out any way we can. "
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Tim Cullen

July 1, 2025

5  out of  5
rating by Tim Cullen
"Amazing experience! Went in for a quote and left with 3 new policies, saving me so much money, compared to my previous insurance company. Kyle went through everything in detail and matched my insurance coverage completely. I would highly recommend them for any insurance needs. My updated insurance cards were sent to me immediately!"
We responded:
"Thank you for choosing us Tim. We are glad we were able to help you with your insurance needs. We are always here to help. Have a great week!"
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Dan Hatt.

May 24, 2025

5  out of  5
rating by Dan Hatt.
"Fast and courteous response. And good prices. Thank you Makayla."
We responded:
"Thank you for your kind words! We're glad you appreciated the prompt service and competitive pricing."
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Erik Knight

May 22, 2025

5  out of  5
rating by Erik Knight
"A great agent and team! Always responsive and on top of things!"
We responded:
"Thank you for your kind words! We're thrilled to hear you had a positive experience with our responsive and diligent team. Your satisfaction is our top priority!"
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Manessah Valentine

May 2, 2025

5  out of  5
rating by Manessah Valentine
"Mekayla has been amazing to work with. She helped us get insured on a new house we were having a hard time getting insured in a firezone. After getting us approved for that She was able to get all of our policies for way cheaper than we were currently at saving us tons of money. We highly recommend using Mekayla for all of your insurance needs."
We responded:
"Thank you for the great review! We're thrilled that we could assist you with your insurance needs and help you save money. Your recommendation means a lot to us!"
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Adam Gunkel

April 22, 2025

5  out of  5
rating by Adam Gunkel
"Melissa is awesome she deals with my mental illness better than the mental health clinics if you want a fantastic insurance agent and a fantastic experience look no further than Melissa Chadwick"
We responded:
"Thank you for your kind words! We're thrilled to hear that Melissa provided you with such a supportive and exceptional experience. "
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Samantha Beadencup

April 12, 2025

5  out of  5
rating by Samantha Beadencup
"I just wanted to send a quick thank you to Jessica. My family and I are talking about where we would like to move. I wanted to get more information on the area and find out what insurance would cost us in Arizona. Jessica was very knowledgeable and quick to help. She shared that she has been in Arizona for over 10 years and we connected as she is also a mom of two. She was able to break everything down so it was easy to understand and she gave me many different options and ideas to consider. If we end up moving to the area, I will definitely be giving Jessica a call to handle all of our insurance needs! She was easy to work with!"
We responded:
"Thank you for your glowing review! We're thrilled to know that Jessica's extensive knowledge and helpfulness made your insurance inquiries clear and efficient. We truly appreciate your trust and look forward to serving your future needs. Have a great week."